From a focus on addressing individual needs…. to a focus on generating civic value
From Human Centered Design…. to Public Centered Design
explore this shift in design
Meaningful Inefficiencies: Civic Design in an Age of Digital Expediency
Public trust in the institutions that mediate civic life-from governing bodies to newsrooms-is low. In facing this challenge, many organizations assume that ensuring greater efficiency will build trust. As a result, these organizations are quick to adopt new technologies to enhance what they do, whether it's a new app or dashboard. However, efficiency, or charting a path to a goal with the least amount of friction, is not itself always built on a foundation of trust.
Meaningful Inefficiencies provides a framework to think about public centered design, where practitioners, from government to newsrooms and beyond, are shaping human systems by building room to play and care.
The book provides a readable and passionate introduction to the practices and challenges of civic design, which puts publics at the center of the design process.